By Callie Lewis on Mon 24 July 2023 in Placement Blog
Working in first-line support isn't always easy, and sometimes you have to make quick decisions in order to deliver first-rate service. Technical Services placement, Callie, explains the challenges she's faced while working on the Service Desk and how she deals with the complex problems that arise on the job.
By Luke Yaxley on Fri 11 November 2022
Nervous about the transition from university to the working world? Read about how our Technical Services placement, Luke, has adjusted to his new role and applied his university-taught skills to the Service Desk.
By Abigail Whitwham on Tue 19 April 2022 in Placement Blog
Abby, our brilliant Technical Services Placement, recalls her journey to becoming a Pro and some of the top tips she picked up along the way.
By Xander Blackburn on Thu 09 December 2021 in Placement Blog
From working through support tickets to solving complex customer issues, Xander gives us an insight into his experience on the Service Desk so far.
By Shiraz Siddiqui on Wed 31 March 2021 in Placement Blog
Hear from Shiraz to find out what it’s like to be part of our fast-moving Technical team!
By Anna Stockdale-Wing on Thu 07 January 2021 in Placement Blog
Learn more about our fabulous Technical Services placement here at ProspectSoft!